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Venue Information

Arena Hospitality

Our mission is to match the colour, energy, and excitement you see in the Main Arena with the sights, smells and flavours you experience off it. Whether you’re with friends, family, or hosting clients, you’ll find something for every fan: from a crisp cold local beer and canapes in the Derwent Room to a chilled flute of Champagne and charcuterie in a private Sky Box.

Not only do we have live entertainment that feeds the soul, but the venue has several hospitality options for both casual and corporate dining.

Find Your Seats

MyState Bank Arena is Tasmanians largest indoor venue and is capable of being reconfigured into numerous modes to suit the needs and capacities of different events. This means that no two seating plans are exactly the same! Ticketing and seating plans are handled by our ticketing partner, Ticketek Australia.

Each event has its own seating plan, which may be found in the details for each show that is currently on sale on the Ticketek website. A few of our most common seating plan examples can be seen below but no two shows are the same, so it is best to check on Ticketek website for the exact show you are coming to. Please be aware that when booking tickets, you may not be able to select a specific seat. Ticketek will automatically allocate you the best available in your chosen price category at the time of your purchase. If you prefer to call and discuss your seating options. Please contact Ticketek on 13 28 49 or MyState Bank Arena on 0437 345 919

Seating Maps

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Main Arena - Basketball Seating Map
Main Arena - Seating Map

Accessibility

MyState Arena is committed to ensuring our venue is inclusive for all fans and guests – and we are proud to cater for all ages and abilities. MyState Bank Arena strives to ensure all patrons and guests have an enjoyable event experience each and every time they attend our venue.

At MyState Bank Arena we recognise that we have a responsibility to patrons and guests whatever their circumstances, and we value everyone’s rights to enjoy entertainment in our venue. Our staff strive to become the leaders in facilitating the needs of all.

Accessible Seating

Accessible seating at MyState Bank Arena is available on the Arena Floor (Lower Level), including general admission standing floor.

Due to varying staging configurations, capacity limits apply on the floor for both reserved seating and general admission standing floor.  

It is important when purchasing tickets to indicate that you require accessible seating at the time of booking so you will be allocated correctly.

Access to a complimentary ticket is also available to government issued Companion Card holders at the time of booking. The cardholder must provide the Companion Card number when making a booking then present it at the Box Office to staff on event day to collect their complimentary ticket.
Complimentary tickets can only be collected by the companion card holder.

Accessible Parking

There is often high demand for accessible parking for events at MyState Bank Arena, so it’s best to check your parking options early, and allow yourself plenty of time to get to the show on the day.
Accessible parking is available in the main carpark near Entrance 1. We have a limited number of car parks designated specifically for accessibility pass holder parking. These spaces are free, and they fill up quickly.

Taxi and Ride Share

For your convenience, a dedicated drop off point for all Taxi and Ride Share Services is available outside Entrance 1 with access from the Brooker Highway.

Accessibility throughout the Venue

The main entrance to MyState Bank Arena is Entrance 2. The multiple entry points at the front of the venue are fully accessible. There is lift and ramp access from the Main Foyer to the lower level near door 1 & 3.

MyState Bank Arena has wheelchair accessible areas with adjacent seats for companions and guests:

  • Arena Seated Floor – Arena Floor
  • General Admission Standing Floor - Arena Floor

In addition, MyState Bank Arena can assist with;

  • Vision Impaired
  • Hearing Loop
  • Easy accessible seating
  • Additional Companion/Guest (subject to availability) Accessible facilities are also provided in change rooms for performers, teams, and officials.

Service Animals / Guide Dogs

Animals or pets of any kind are prohibited except for trained service animals and service animals in training for guests with disabilities.

Accredited service animals are always welcome inside the Arena, but we would ask they always display their identification badge or medallion.

Guests may take their service animal outside the Arena to relieve itself, just alert the security or staff who will be available to show you to the nearest outdoor area.

Water bowls are available for service animals (subject to availability). Please see the box office staff near Entrance 2.

Amenities / Services

Accessible restroom facilities have been designed for patrons with special needs and are easily accessible on the main concourse.

The venue is also fitted with an Adult Change Facility which includes an adult sized change table, ceiling hoist, a peninsular toilet, privacy screen and additional circulation space to meet the needs of people with complex disabilities and their careers.

A First Aid room is located on the main concourse next to Entrance 1 but if you require medical assistance, please alert any member of staff and the team will come to you.

Wheelchair storage is available for guests who wish to transfer to a seat from their wheelchair. Please notify one of our friendly ushers who will make these arrangements for you.

Emergency Evacuation

All staff at MyState Bank Arena have been trained in emergency evacuation procedures. This will ensure the safe evacuation of all patrons in the case of an emergency. Please pay careful attention to the instructions from staff to assist in your safe exit from the Arena.

Wheelchair and Accessible Seating Policy

Accessible ticketing is available across all price categories (subject to availability), including the general admission standing floor. Due to varying staging configurations, capacity limits are required to be placed on the floor for both reserved and general admission events.

Accessible allocations are reserved for guests with accessible needs and their companion. Guests purchasing accessible seating may purchase one (1) accessible seat and one (1) adjacent seat for their companion. Subject to availability, seats for additional guests will be located as close as possible within the accessible locations.

Family Friendly

Baby Change

There is a parenting room at MyState Bank Arena located near door three in the Main Foyer. The parenting room is equipped with a change table, comfortable chairs for feeding, microwave and running water.

Breastfeeding Areas

MyState Bank Arena welcomes breastfeeding anywhere throughout the venue, parents are also able to utilise the baby parenting room for feeding and changing nappies.

Prams and Strollers

For safety reasons, strollers and prams are not permitted in the Upper Lever and on the Arena floor for events. We ask that all prams and strollers are left in your vehicle, or if you need your stroller stored, please see our friendly Box Office staff. For children’s and family events, pram parking will be available.

Lost Children

In the event that a child is lost, we ask that patrons contact their nearest security guard, staff member or patrolling police immediately.

Ticketing

Ticketek is the authorised ticketing agent for all events at MyState Bank Arena.
Tickets to all MyState Bank Arena events (excluding memberships) should be purchased via the authorised ticketing agent, Ticketek.

Ticket on-selling agencies – such as Viagogo, Stubhub, Ticketmaster Resale etc – are not authorised ticket sellers for MyState Bank Arena.

It is strongly recommended that MyState Bank tickets are only purchased through the authorised agent, Ticketek. Tickets purchased through unauthorised ticket on-sellers are not guaranteed admission to the Arena. All enquiries and requested refunds regarding tickets purchased through these channels should be directed back to the ticket on-seller.

MyState Bank Arena ticket office is open on major event days, generally from 2 hours prior to Arena doors opening. Arena staff will be on site during events to facilitate ticket sales, collections, and enquiries.

Alternatively, customers can call the Ticketek customer service line with any ticketing queries or to purchase tickets over the phone on 13 28 49 from:

Monday to Friday 9am - 9pm
Saturday to Sunday 9am - 5pm
Or purchase tickets online via www.ticketek.com.au

If you require special access, wheelchair or companion card seating please call
1300 665 915, Ticketek’s Accessible Seating booking line Monday to Friday 9am - 5pm (AEST)

Membership ticketing enquiries should be directed to the relevant home team:

Tasmanian JackJumpers
P: (03) 6144 9200
E: enquiries@jackjumpers.com.au

If you have a ticketing question Ticketek’s FAQ’s may be able to help you out.
If you can’t find the answer you’re looking for, contact us here.

Contact us

Concession Outlets

Concession & Bar Outlets
MyState Bank Arena offers a wide selection of local food and beverages through our retail concessions and bars.

For your convenience, credit card and EFTPOS payments are available at all outlets. PayWave and Apple Pay technologies are also supported.

Retail Food Concessions
If you are hungry but did not have time to eat pre-event or would like something to tickle your taste buds during the event, our concessions on the concourse and in the main arena have you covered.

Retail Bars
Numerous bars are conveniently located around all concourses. On offer is a range of local beers, ciders, wines, pre-mixed spirits and non-alcoholic beverages.

Bars close approximately 30 minutes before the scheduled event finish time.

Coffee
Coffee is located near Entry 3 on the main concourse.

Additional coffee outlets operate for certain events and are located throughout
the Arena.

Please note that not all concessions and bars are open for every event.

Sky Boxes

Advantages that speak five-star style and service.

Our Skyboxes are the height of luxury from a more indulgent experience. Whether you are  attending an event in the world of sports or entertainment, a skybox provides all the convenience, comfort, and service you desire.

Our four Skyboxes are designed for maximum viewing pleasure and can cater for 8 - 20 guests. Located on level two, the Skyboxes offer unbeatable views of the arena. Open the glass bi-fold windows and experience the electrifying atmosphere, whilst enjoying your premium dining experience.

You and your guest will enjoy:
• Tickets for the number of seats in the Skybox
• Onsite parking
• VIP entrance
• Elevated views
• Dedicated host service
• Gourmet dining and premium beverage options
• Luxury comfort in air-conditioned boxes
• Free WIFI
• Private amenities
• Event programmes

Premium Seating

Welcome to luxury. Reserved seating within the front row on the Upper Lever of the MyState Bank Arena where your ticket includes a beverage on arrival and in-seat ordering and delivery, so you don’t have to miss any of the action. Just select premium seating when booking your tickets. Limited seats are available for this option and may not be available for all events.

Derwent Room - Corporate

Transformative by nature, the Derwent Room is a light-filled space that boasts views over the Derwent River and GASP. Versatile by design, the Derwent Room is a neutral, customisable space that can be tailored to suit all your event aspirations.

With an in-built coffee machine and bar, the Derwent Room takes your event from breakfast to dinner in style. The Derwent Room opens the doors to an unforgettable experience when attending a conference, sporting event or concert. It’s designed for you and your guests to enjoy prior to an event, away from the busy crowds.

Prohibited Items

The following items are prohibited at the MSBA and must not be brought into the MSBA (or attempted to be brought into the MSBA):

  • alcohol;
  • illegal substances including controlled, dangerous or illicit drugs;
  • opened drink containers;
  • cans/glass;
  • musical instruments;
  • whistles;
  • unauthorised temporary signage and promotional products;
  • flags/banners with handles exceeding 1.6 metres;
  • fireworks/flares/laser lights/smoke generators;
  • firearms, explosives, chemical, radioactive or biological substances;
  • chairs/stools;
  • umbrellas;
  • rollerblades/skates, skateboards, scooters or bicycles;
  • animals (other than guide/assistance dogs);
  • professional cameras, audio recording equipment, video cameras or tripods;
  • any large item that cannot be placed under a seat; and
  • any other item that in the opinion of the Operator could cause harm or public nuisance.


If Patrons are found in possession of prohibited items, Patrons may be requested to surrender the item, or to immediately leave the MSBA.

Merchandise

At most events, Tour Merchandise is available in the main foyer to the left as you enter through Door 2. There may also be a Merchandise stand outside of the venue but this is dependent on each event.

The performers merchandise company is responsible for the content and price, therefore they are only available at events and cannot be pre-purchased online.

If you need to return or exchange your purchase after the event, you must contact the merchandise company directly. JackJumpers Merchandise is available for purchase on game days.  Please see staff at the Box Office/Enquiries window.

FAQs

MyState Bank Arena Conditions of Entry?
Is there a limit on bag sizes to MyState Bank Arena events?
Age Restrictions
Cameras
Ear Plugs
Service Animals
First Aid
Merchandise
Start Times

Food and Beverage

Concession Outlets
The Derwent Room
Coffee
Payment Methods
Can I bring my own food and drinks?
Responsible Service of Alcohol
When can I access my Sky Box?

Ticketing

Box Office Hours
Ticket Collection
Ticket Sales
How do I use mobile tickets?
How do I know where my seats are located?
Can I change my seat once the booking is complete?
Can I buy or sell my ticket through an unauthorised third party or scalper?
Companion Cards

General Information

Mailing List
Lost Property
Feedback
Smoking
Is WIFI available at MyState Bank Arena?
Selfie Sticks
Parents Room
Can I bring a pram into the MyStateBankArena?
First Aid
Signs and Posters

Disclaimer

This site provides information concerning MyState Bank Arena. While all reasonable efforts have been made to ensure that all information is accurate and current, MyState Bank Arena maintains the right to change or update the information at any time without notice to users.

By accessing the MyState Bank Arena website, you agree to be bound by the following terms:

  • All information contained in this site, the images, and other works displayed, remain the property of MyState Bank Arena;
  • None of the material contained in this site may be distributed, modified, or otherwise reproduced without the written permission of MyState Bank Arena.
    This includes all logos, graphics, and text. The material in this site is provided as information only and is not to be relied upon by users.